IT Technical Support Analyst
Full Time Salary
Village Roadshow Studios, Oxenford, Gold Coast
The opportunity:
We are seeking an IT Technical Support Analyst who will oversee daily IT operations and provide onsite support for third party productions, team members, and security.
Your day to day:
* Ensure systems meet the needs of Studios and Productions, which will include logging and tracking jobs, communicating with Productions and Admin, strictly adhering to production confidentiality and invoicing billable items.
* Manage day to day IT for the Studios, including O365, Active Directory, DNS, licensing, hardware endpoints, and network availability and capacity.
* Support the key business systems of Avaya phone, Flir CCTV, Gallagher access control, Jacques Intercom, Upkeep maintenance, and Sinepro.
* Deliver and enhance technical services to improve business outcomes and optimize costs.
* Monitor and maintain PABX system, conduct audits before/after production, and ensure proper tracking to avoid impact on production.
What you’ll bring:
* Previous experience in a similar role is essential.
* IT degree or qualification is advantageous.
* CCNA Certificate and CCNP is desirable.
* Azure and M365 Fundamentals certification.
* Experience with Office 365 accounts, Windows desktops, MacOS, and mobile devices is essential.
* Networking knowledge, including wireless, is essential.
* Knowledge of PowerShell, Vmware vSphere/ESXi, Ubuntu/Debian/CentOS Linux, and IP cameras is desirable.
Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World, and Sea World Resort. Apply today to see what employment opportunities await and find your dream job at one of the most exciting tourist attractions on the Gold Coast!
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