Senior Administration Officer - Language ServicesApply now Job no: 502788Work type: PermanentLocation: South BrisbaneCategories: AdministrationAbout the roleMater is currently looking for a Senior Administration Officer to join the Language Services team at South Brisbane. This is a permanent part-time position, requiring 26 hours of work per week.The purpose of the role is to support the delivery of interpreter services to Mater patients who are not proficient in English or who are Deaf. This role is responsible for the coordination of the day-to-day interpreting activities within Mater and to provide effective and efficient administration support service to all patients, clinics, hospital staff, and interpreters and to be responsible for the maintenance and control of interpreting records.What you’ll be doingYour responsibilities will include (but are not limited to):Provide telephone service with a strong customer focus to staff and service providers, ensuring effective and courteous communication.Coordinate interpreting jobs using Interpreter Management System (IMS) and monitor bookings and requests in IMS.Coordinate video linkups between clinicians, patients, and interpreters.Verify services in IMS with information obtained from the assignment completion sheets.Verify accounts received from service providers for payment.Minimise interpreting charges where possible by combining consecutive jobs and utilising one interpreter.Follow up on internal feedback and complaints and escalate to line Manager if issues remain unresolved.Identify service deficits and provide feedback on recommendations for improvements to Line Manager.About youThe successful applicant will demonstrate:Previous administration experience within a healthcare environmentHigh level cultural awareness and sensitivity and experience working in this environmentDemonstrated integrity with respect to confidentiality of official and customer interestsExcellent customer service, communication, and interpersonal skillsAbility to identify problems and act accordinglyPossess strong computer skills with high levels of competency in MS Word, Outlook, and ExcelPossess a professional telephone mannerDemonstrated ability to work effectively in a team, and to independently establish work priorities, to set realistic goals and meet deadlines.Demonstrate a positive and enthusiastic attitudeCommitment to the Mater Mission and valuesWhy join us?Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.We are a leader in healthcare, education, and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVEVia salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home payAccess to package meal and entertainment expenses via salary packagingAccess to leading education and professional development via Mater EducationAccess to our Employee Assistance Program and on-site pastoral care teamsDiscounts to local and national business/venues for Dining/Retail/Travel & Accommodation/OtherUnlimited access to a multitude of discounted fitness facilities through Fitness PassportAccess to on-site, discounted parkingEnhance your expertise and credentials with exclusive discounts on postgraduate certificates through our university partnershipsDiscounted food and beverage at various campus cafés and coffee venuesApplications close on Friday 11th April 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.Advertised: 28 Mar 2025 E. Australia Standard TimeApplications close: 11 Apr 2025 E. Australia Standard Time
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