We are seeking a dynamic Claims Team Leader to lead, support and develop a team of approximately 10 Claims Officers. This role involves driving team performance to meet or exceed KPIs, ensuring accurate claims processing and delivering exceptional customer service.The Claims Team Leader will also be responsible for overseeing the end-to-end management of claims while ensuring compliance with laws, administrative rules and departmental processes.Key Responsibilities:Lead and develop the Claims OfficersEnsure accurate and timely claims processing and drive accountability through coaching and performance managementReview customer satisfaction results and Quality Assurance metricsEnsure compliance with applicable laws and regulationsPerform monthly one-on-one sessions and half-yearly/annual reviews to track performance and development goalsManage absenteeism, financial management, and cost mitigation related to claims handlingCollaborate with the Learning & Development Team for team growth and training opportunities.Successful candidates will have:A minimum of 2 years' experience in a frontline leadership position, ideally within the insurance or financial services industries.Desirable - Qualifications in leadership and/or frontline management (Certificate III/Diploma of Management or relevant degree)Relevant claims handling experienceUnderstanding of insurance legislation and regulationsProven ability to lead high-performing teams and make informed decisionsStrong complaint resolution skills and excellent written and verbal communication.What's on Offer:Competitive SalaryProfessional Development OpportunitiesHybrid Work Model (3 days from home, 2 days in the office)If you are ready to take the next step in your leadership career, we look forward to receiving your application. For inquiries, please call Mel Ireland, .Apply Now!