As the Merrimack General Manager, you will lead and grow a team of over 800 financial professionals who provide exceptional customer experiences. Your role is to inspire and mobilize associates in delivering the best client experience in the financial services industry.
The Purpose of Your Role:
* Build a culture of high performance where associates are obsessed with customers and meeting their needs.
* Lead a leadership team passionate about hiring, developing, retaining, and growing associates and leaders.
* Deliver a world-class client experience as measured by ease of doing business, customer loyalty, associate retention, and service levels.
You will also be responsible for creating awareness of external market conditions, driving a strong profile in local communities, and integrating priorities of RC transformation and functional teams into new customer and associate experiences.
The Skills You Bring:
* A proven ability to lead and inspire a large diverse associate population.
* Exceptional communication and change leadership skills.
* Strong collaboration, partnership, influence, and interpersonal skills.
* Full complement of knowledge across retail, brokerage, and managed asset business.
Licenses required include Series 7, 9/10, and 63. The value you deliver is central to developing and sustaining a vital culture to drive success for customers, associates, and Fidelity.
About Fidelity:
Fidelity is a privately held company that values creating and nurturing a work environment that attracts the best talent and reflects our commitment to associates. We are proud of our diverse and inclusive workplace where we respect and value associates for their unique perspectives and experiences.