About UsAt Suncorp Bank, you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you’ll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.About The RoleAs a Branch Manager, you will play a key role in leading a Branch frontline team. You will coach and develop your people to understand and meet our customer’s needs, build motivated and engaged teams, and instil a high-performance edge and customer-centric culture.Suncorp Bank encourages continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & digital fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options. We are committed to a future-forward culture, blending personal relationships with cutting-edge digital solutions.Role Location: 106 Egerton Street, Emerald QLD 4720Role Type: Permanent, Full-timeWhat will your day look like?As a Branch Manager, you will:Lead the branch’s digital transformation efforts, promoting adoption of digital services to streamline customer interactions Oversee and train staff on digital platforms to ensure a cohesive, tech-savvy team that meets customer needs effectively Deliver effective customer management, retention and satisfaction advocacy for your customer base Lead a motivated and engaged team intent on achieving both their Individual and Branch results Role model and support a risk management culture through behaviours, discussions and interactions with employees and customers, and operate responsibly within the parameters of your approved delegations Utilise and manage the Branch to deliver on agreed business plan and allocated business objectives, including growth, sales, service, expense, connected customer, Lender credit quality & return on equity targets What will you bring?To grow and be successful in this role, you will ideally bring the following:Strong leadership skills in managing a digitally-enabled Branch environment and coaching staff on digital service offerings Experience implementing digital customer service strategies to enhance the Branch’s efficiency and customer satisfaction Demonstrated Leadership experience in Insurance, Banking, or Financial Services is highly desirable Demonstrated experience in roles requiring growth and retention of a customer base Demonstrated experience in managing Front Line Compliance Risks Demonstrated capacity to adapt to changing environment Interpersonal skills and demonstrated ability to effectively resolve conflict You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 84823 .Job Posting End Date27/01/2025, 11.59pm, (Melbourne Australia)