Talent Neuron is the world's leading provider of labor market analytics, delivering high-fidelity talent data on an unmatched global scale. Talent Neuron delivers actionable talent insight for every region of the world covering countries that collectively represent more than 90% of the world's GDP. Through deep investments in machine learning and artificial intelligence, our technology platform ingests and normalizes hundreds of millions of structured and unstructured data points each day, delivering critical talent insights in support of workforce planning, strategic skills analysis, location optimization, DEI tactics, and sourcing strategies for local, regional, and global talent. These insights can be delivered to clients via software as a service, data as a service, or fully custom research efforts from our team of expert data scientists and advisors. Our Core Values Humanity First : We lead with humanity. We foster empathy, kindness, respect, and inclusiveness in all contexts and support one another. Customers at the Core : We engage in meaningful and constant dialogue with clients to deeply understand and anticipate their needs, and consistently deliver exceptional value. We operate with integrity and do what’s right for our clients, no matter how difficult. Diverse Minds, One Team : We are curious and seek different perspectives and find common ground, but we act, succeed, fail, and celebrate as one. We openly collaborate, communicate, debate, and compromise across groups. Pioneering Innovation : We take risks, fail fast, and learn from our experiments. We champion change and evolution without fear and inspire a culture where innovation thrives. Resilient Perseverance : We think creatively and pragmatically to find solutions, remove barriers, and overcome obstacles. We are equally accountable for the results of the whole team and for our individual commitments, and we find a way to get things done by embracing a “yes we can” attitude. Position Title: Vice President - Service Delivery and Process Optimization Key Responsibilities Leadership and Strategy: Oversee the strategic direction and execution of key initiatives within the organization. Ensure the delivery of high-quality, insightful, and actionable reports and analyses that meet client needs and expectations. Lead the development of innovative methodologies and frameworks to enhance the organization’s capabilities. Management And Development Build, mentor, and lead a high-performing group, fostering a culture of excellence, collaboration, and continuous improvement. Provide guidance and support to members, ensuring they have the necessary skills, tools, and knowledge to excel in their roles. Conduct regular performance reviews and professional development sessions to nurture talent and drive growth. Client Engagement And Satisfaction Collaborate closely with client relationship managers to understand client needs and ensure outputs align with their strategic goals. Serve as the primary point of contact for escalations related to deliverables, addressing issues promptly and effectively. Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and engagement. Strategic Planning And Execution Contribute to the development and execution of the overall strategy, aligning with broader company objectives. Identify emerging trends and opportunities in the market to inform priorities and initiatives. Collaborate with other departments (e.g., Sales, Product, Marketing) to ensure alignment and support for activities. Automation And Process Improvement Lead the automation of key processes to increase efficiency, reduce errors, and improve scalability. Identify areas for process improvement, implement best practices, and drive continuous improvement initiatives. Leverage technology and tools to streamline workflows and reduce manual intervention. Thought Leadership Represent the organization as a thought leader in the industry, participating in conferences, webinars, and other public forums. Publish articles, whitepapers, and other thought leadership content to enhance the organization’s reputation and visibility in the market. Stay abreast of industry developments and incorporate relevant insights into outputs. Qualifications Proven experience in leading functions, preferably within the HR, talent management, or workforce analytics sectors. Strong expertise in methodologies, data analysis, and report writing. Excellent leadership, communication, and client management skills. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Advanced degree in a relevant field (e.g., Business, Economics, Social Sciences) is preferred. Background in process transformation, data sciences, and optimization work was more aligned with the role. Candidate's experience in HR data and Salesforce Analytics was relevant. Importance of transitioning from manual to automated service delivery functions. New hire would inherit and own the automation roadmap. New hire doesn't need to be an expert in HR but should have a data analytics background. The role is primarily internally focused, with minimal client-facing responsibilities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr