Technical Account Manager - ISV, ES - APJC - ANZ
You will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform.
Main Responsibilities:
* Act as a single point of contact to Enterprise Accounts
* Understand your customers' outcomes and business goals
* Make AWS service improvement recommendations that fit with your customer strategy and architecture
* Evaluate, analyze and present periodic reviews of operational performance to customers
* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
* Champion and advocate for customer requirements within AWS
* Participate in customer requested meetings (onsite or via phone)
* Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Share knowledge and innovate with some of the leading technologists around the world
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
* Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS
BASIC QUALIFICATIONS
* Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
* Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences
* 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles
PREFERRED QUALIFICATIONS
* Computer Science or Math background
* Working knowledge of software development practices and technologies
* Experience working with AWS technologies
* Solid understanding of technology budget management