This pay rate is inclusive of mandatory 25% casual loading About the Role: Contribute to a secure, efficient passport service by performing key back-office tasks.Ensure timely, accurate entry of physical applications into systems and handle additional administrative duties for proper storage and disposal.Applications Close: 12/11/2025 Start Date: 2-3 weeks from offer Duration: Up to 6 months, ending 30/06/2025 Location: Adelaide Working Arrangements: Flexible after training Hourly Rate: $39.40 + Super (incl.casual loading) Hours: Regular business hours Onboarding: 2-4 weeks This role provides opportunities for career progression, potential extensions or conversions, simple timesheet submissions, and reliable weekly pay.Duties and Responsibilities: Scan Documents: Handle passport photos, application forms, and supporting documents, ensuring all materials are scanned accurately and efficiently.Application Management: Separate and organize applications, especially those that are non-scannable, to ensure smooth processing.Record Destruction: Follow protocols for the secure destruction of records no longer needed, maintaining compliance with data handling regulations.Error Correction: Manage applications that have been incorrectly marked, ensuring quality control and accuracy.Exception Handling: Conduct manual exception tasks, such as rescanning applications for quality improvement, and manage mail sorting, filing, and other ad hoc tasks as required.Administrative Duties: Perform basic administrative tasks, including network production duties, to support the team's operations.Key Requirements: Agility & Flexibility: Adapt swiftly to changing circumstances, seizing new opportunities through informed risk assessment.Discretion: Maintain a high level of confidentiality and exercise discretion with sensitive information.Personal Accountability: Assume responsibility for actions and consequences, setting a standard of reliability and professionalism.Resilience: Overcome setbacks, difficulties, and challenges with a proactive attitude.Responsiveness: React positively and promptly to new circumstances, ensuring a responsive and adaptable approach to unexpected challenges.IT Literacy: Proficiency in Microsoft applications, including Word, Excel, and Outlook, to streamline and enhance workflow efficiency.Records Management: Securely manage and maintain records, ensuring compliance with data storage and handling protocols.Attention to Detail: Apply accuracy and thoroughness to all tasks, ensuring error-free results and reliable outcomes.Additional Information: Training will be provided to support new staff in the role.Occasional travel may be required to fulfill duties at different locations.Ready to take on this role?Apply today and join a team dedicated to excellence and efficiency!Reference number: BBBH241608 Profession:Administration & Office SupportCustomer Service Administration & Office SupportCustomer Service Administration & Office SupportCustomer Service Company: Hudson Australia Date posted: 7th Nov, 2024