Job Title: Head of Product
Company: Hola Health
Location: Perth HQ/Remote
Reports to: CEO
About Hola Health: At Hola Health we are on a mission to transform the healthcare sector by providing accessible healthcare solutions ranging from on-demand telehealth consultations with AHPRA accredited doctors to same-day medicine and pharmaceutical product delivery all around Australia.
To support us in accelerating our impact in healthcare for all Australians, we are opening a Head of Product role responsible for driving product excellence across our entire business ecosystem, including our telehealth platform, pharmacy delivery system, medical service interfaces, and internal product tools.
Job Description: The Head of Product is a strategic leader responsible for overseeing and optimizing all product aspects of Hola Health's business. This includes managing our product roadmap, user experience, feature development, and product-market fit. The role requires a strategic mindset to align product vision with business objectives while ensuring seamless user experiences and exceptional service delivery across all digital touchpoints.
The requirements of this role would be optimally suited to a candidate who is comfortable and enjoys operating in a startup setting- where we experience a level of ambiguity and rapid changes to our business operations. Some soft skills that will be conducive to success in this role are agility, adaptability, attention-to-detail, problem solving and ingenuity.
NOTE: No startup experience is explicitly required. As we are a health-tech startup ourselves, this is a guiding summary of the environment we are currently operating in.
Responsibilities: Strategic Leadership: Develop and execute comprehensive product strategies aligned with company objectives Lead the development of scalable product frameworks across all business units Drive product excellence through user-centered design and development Establish and monitor key performance indicators (KPIs) for all product initiatives Product Vision and Roadmap: Define and communicate the product vision to all stakeholders Create and maintain a comprehensive product roadmap Prioritize features and improvements based on business impact and user needs Balance short-term wins with long-term strategic product development User Experience and Design: Champion user-centered design throughout the organization Ensure exceptional user experience across all digital platforms Implement and optimize product design methodologies and processes Drive continuous improvement in user satisfaction metrics Product Development: Oversee the end-to-end product development lifecycle Collaborate closely with engineering teams to ensure proper implementation Monitor and optimize development systems and processes Ensure product quality meets high standards through rigorous testing Medical and Pharmacy Product Integration: Ensure seamless integration between telehealth systems and pharmacy services Lead product initiatives that connect medical services with delivery systems Develop products that align with healthcare regulations and best practices Monitor and optimize medical and pharmacy user interfaces Data-Driven Decision Making: Implement analytics systems to track product performance Use data insights to drive product improvements Conduct A/B testing and feature experiments Translate user feedback into actionable product enhancements Market Research and Competitive Analysis: Stay current with healthcare technology trends and innovations Conduct regular competitive analysis Identify market opportunities and potential product expansions Position products effectively in the Australian healthcare market Team Leadership: Build and develop a high-performing product team Foster a culture of innovation, excellence, and continuous improvement Provide mentorship and professional development opportunities Drive cross-functional collaboration between product, engineering, operations, and marketing Qualifications and Experience: Required: Proven experience in product management, preferably in healthcare or technology sectors Strong track record of leading product development from concept to launch Experience with healthcare products, digital health platforms, or telehealth services Demonstrated ability to drive product excellence and user-centered design Excellence in team leadership and stakeholder management Strategic thinking with strong analytical and problem-solving capabilities Outstanding communication and interpersonal skills Bonus points if you have: Experience in health-tech startup environments Deep understanding of Australia's healthcare ecosystem Strong understanding of healthcare regulations and compliance requirements for digital products Experience managing healthcare or pharmacy software platforms Track record of implementing successful product transformations Experience with agile methodologies and product development frameworks Strong data analytics and user behaviour analysis capabilities Change management experience in technology organizations Experience managing remote and distributed product teams Every member of our existing Hola Health team is an enrichment to our diversity of experiences, perspectives and backgrounds, and exposes us to unlimited ways of understanding people, problems, and how to design solutions. Health challenges are indiscriminate, and so are we. Our employees know our customers because they are our customers. At Hola Health, we are united by a single uniting factor; the drive to improve quality of life for all people through healthcare.
We are committed to developing an equitable, barrier-free recruitment process and work environment, and we encourage all interested applicants to apply.
If the next step in your career feels like the time to start contributing to a deeply impactful mission, surrounded by forward-thinkers and innovators, we hope you'll consider applying to join our team.
Note: Open to On-site, Hybrid or Remote applicants.
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