Technical Support : Use your HVAC or Mechanical plumbing expertise to provide remote support and guidance to field technicians on service and maintenance issues.Scheduling and Coordination : Oversee job scheduling and project coordination, ensuring efficient workflow and optimal resource allocation.Documentation : Handle technical documentation, including SWMS, job records, and compliance reports.Update databases with service records and project progress.Client Communication : Communicate with clients over emails and phone calls to discuss service issues, project updates, and troubleshoot any technical concerns.Process Improvement : Identify ways to streamline office processes based on your field knowledge to improve operational efficiency and client satisfaction.Quality Assurance : Review completed jobs for quality assurance, providing feedback to field teams to ensure compliance with company standards.System Management : Utilize software platforms to track job progress, maintain records, and generate reports.Proficiency with computer systems and data entry is essential.Qualifications: Licensing : Must hold a valid HVAC, Plumbing or relevant industry license for Victoria, Australia.Experience : Minimum of 5 years in the HVAC industry with extensive experience in service, maintenance, and changeovers.Technical Knowledge : Strong foundation in HVAC systems or Mechanical plumbing and troubleshooting techniques.Computer Proficiency : Proficient in Microsoft Office and comfortable using job management software.Communication Skills : Excellent verbal and written communication skills, with the ability to explain technical issues to both clients and field staff.Detail-Oriented : Strong organizational skills with a high level of attention to detail in documentation and coordination.Problem-Solving : Analytical mindset with the ability to assess and resolve issues quickly, ensuring minimal disruption to operations. #J-18808-Ljbffr