Job Title: Manager Vehicle Recovery OperationsAt RACQ, we're dedicated to making a positive impact every day with opportunities to learn, grow, and be more.About the RoleWe're seeking a dynamic and experienced Manager to oversee our Vehicle Recovery Operations, ensuring safe and high-quality towing services across our roadside assistance network.This key role involves managing all aspects of RACQ's roadside towing operations with a focus on safety, service delivery, and cost management. You will lead efforts to maintain ISO certification, collaborate with business stakeholders, and support community events and advocacy programs.Key Responsibilities:Lead the management of RACQ's roadside towing operations ensuring safe and efficient service delivery.Oversee safety frameworks, risk management, and compliance assurance across all operations.Support internal and external stakeholders in contract relationships and community engagement.Deliver high-quality outcomes by effectively communicating complex information to diverse audiences.Manage high-volume, process-driven operations with a strong focus on detail and customer satisfaction.Requirements for Success3-5 years of relevant experience ideally in logistics or a similar environment.Proven ability to manage large and varied client bases ensuring safety and operational excellence.Strong leadership skills and decision-making capabilities.A customer-focused approach with the ability to build professional relationships.Excellent written and verbal communication with strong analytical and numerical skills.A deep understanding of safety practices and the ability to implement and manage complex frameworks.Why Join RACQ?RACQ is committed to transformation and innovation delivering better solutions for Queenslanders. We nurture professional and personal development while being part of new sustainability initiatives including carbon neutrality by 2030.We value diversity and inclusion creating better outcomes for employees and members. We encourage applicants from diverse backgrounds to apply and offer flexible working arrangements and leave options.