IT Field Support (EUC L2) - Perm/Contract - Brisbane
Perm/Contract Hastha Solutions Australia
Posted On 03/03/2025
Job Information
Job Opening ID ZR_5876_JOB
Work Experience: 5+ years
City: Brisbane
State/Province: Queensland
Postal Code: 4000
Job Description
Urgent requirement for IT Field Support (EUC-L2) - Perm/Contract - Brisbane.
Requirements
* Respond to user requests for service; troubleshoot incidents and problems; develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate.
* Troubleshoot hardware/software issues with laptops and tablets.
* Knowledge of AD, AAD & Windows 10, 11.
* Manage day-to-day incidents and service requests, resolving them promptly utilizing the ITSM tool of record.
* Install and support Microsoft Office applications and Office 365 software and additional approved software as needed.
* Perform basic PC, network, and mobility troubleshooting.
* Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office 365/Azure.
* Work with Service Delivery and L3 Senior Engineers to solve incidents/requests and interpret complex solutions and fixes.
* Identify problems and proactively suggest ways to improve processes as applicable.
* Contribute to Knowledge Base content in line with writing styles and content guidelines.
* Create, maintain, and publish User Guides and updates as needed.
* Very good communication skills.
Duration: Permanent / 6 Months and possible extension.
Eligibility: Australian/NZ Citizens/PR Holders only.