We are looking for a dedicated and empathetic Customer Support Specialist to join our team, providing assistance, resolving issues, and ensuring a positive customer experience. The ideal candidate will be the first point of contact for customers.Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media Troubleshoot and resolve customer issues Maintain a thorough understanding of our products and services Record customer interactions, issues, and resolutions in the CRM system Gather customer feedback and share insights with the team Ensure customer issues are resolved to their satisfaction Assist in developing and updating customer support training materials Qualifications: High school diploma or equivalent