Meriton Suites currently has an opportunity available for a Guest Service Agent to join our wonderful Southport team.About the Role As a Guest Service Agent, you will play an integral role delivering service excellence. You will be provided comprehensive training to equip you with the tools required to perform at your best. You will work in a team member focused environment which will provide you opportunities to develop your skills and ultimately grow your career within Meriton Suites. You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Brisbane and the Gold Coast. Your key responsibilities Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests.Ensure all guests are warmly welcomed during check-in, check out and throughout their stay.Promote and up-selling hotel facilities and services through solid product and service knowledge.Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations.To be successful in this role you will have Experience in customer service. Excellent verbal communication skills. A passion for the hospitality industry.Impeccable grooming and presentation. Ability to work in a team environment and under pressure. Similar experience in a 4-star or 5-star hotel (desirable).Full availability to work a 7-day rotating roster. Why Meriton Suites? Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationallyBase + Super + 17.5% Annual leave loading for award-based employeesFuture opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne'Merit Academy' our online training platform to further develop your skills and knowledgePaid Parental leaveAccess to Employee Assistance Program (EAP) to provide professional and personal adviceTeam Member accommodation discounts Friends and Family discounts Kudos – Monthly recognition awards Team activities and social events Induction program for all new startersFor more information on Meriton Suites including our national expansion pipeline please visit https://www.meritonsuites.com.au/ Join us If you would like to be considered for this opportunity, please click on the Apply Now tab below.Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note this job advertisement details adult rates of pay, junior rates of pay will apply for junior candidates. Please note that we will not consider external agencies as recruitment for this role is handled internally.