Dnata Perth Airport, Western Australia, Australia
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In this role, you will report directly to the Performance & Programs Manager and be responsible for ensuring the effective operation and usage of our cargo system.
The System's Analyst is a hybrid role, requiring 2-3 days in the office and the remaining from home.
Providing a point of contact for end-users to receive internal IT support within the Hermes Technology environment.
Reviewing and developing IT systems and programs, in order to develop solutions to business and related technology problems.
This includes Hermes and other systems.
Supporting, identifying and analyzing improvement to software, business and processes, associated workflows and customer service to improve efficiency and productivity;
Primary Duties And ResponsibilitiesWorks closely with internal and external Customers to identify and understand business problem / needs and the impact of the proposed solution on dnata's operationsAnalyses and documents business and technical requirements including objectives, added value and benefit expectationsEvaluates potential solution including the impact of the solution on all project stakeholdersReview impacted business processes and work with key stakeholders to identify and make business process improvements that result in cost savings, higher quality, increased efficiencies, lower risk and shorter cycle timesCoordinates participation of all key stakeholders in the solution definitionDevelop clear project requirements and project milestones that are completed and understood by development resources and business stakeholdersMonitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actionsDefines test conditions and test plans and conducts testing according to plansIdentifies and documents system deficiencies and recommends solutionsCoordinates required testing resourcesWork with stakeholders and associated business units, supporting users on change control and system updates in order to reduce resistance and effect organisational changeIn conjunction with other team members, provide assistance in training of staff on new or modified processes when system changes are introducedInvestigate issues as they arise, or are reported, determine their cause and the appropriate resolution processMonitor daily systems to ensure compliance to dnata's business requirements and commitments, including Service Level Agreements, Operational Performance etcEnsure effective and positive communications with client airlines as and when required regarding the interaction of information to and from host systems to maximise support of business operationsLiaises with external Government bodies i.e.
Australian Custom Service, Australian Quarantine and Inspection Services (AQIS), Agents and other CTOs to maximise support for business operations.Maintains professional and technical knowledge and industry developments; reviews professional publications; establishing personal and professional networksAny other duties as requiredOH & S ResponsibilitiesComply with the dnata OHS Policy and related Group PoliciesComply with legislative OH & S requirementsDevelop and maintain a positive safety culture focused on awareness and vigilance.Conduct work in accordance with dnata's OH & S Management System and customer OH & S requirementsFollow all safety work procedures, adhering to all safety guidelines providedWhen applicable wear the required personal protective clothing and equipmentEssential CriteriaUnderstanding the expectation of dnata's vision, values, and workplace behaviourAbility to grasp concepts and think creativelyExcellent interpersonal and communications skills (both verbal and written)Able to make informed decisions on a wide range of complex business and technical issuesGood technical knowledge and skillsStrong analytical, coordination and troubleshooting skillsAbility to develop rapport with staff, colleagues and customersStrong service orientation with the ability to support and promote a strong service culture through client interactionWillingness to contribute to reach positive business outcomesProactive, flexible attitude with a willingness to be part of a focused teamDegree or TAFE Diploma in ITDESIRABLE CRITERIAPrevious experience or knowledge of airline industry principles and proceduresKnowledge or experience in Hermes Cargo Management SystemKnowledge or experience in Integrated Cargo System (ICS)So... does this sound like you?
If so, Apply Now! We are an Equal Opportunity Employer, which values diversity and inclusion.
We support applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages.
We also have a solid focus on gender balance within the organisation and encourage women to apply.
Seniority levelNot ApplicableEmployment typeFull-timeJob functionInformation TechnologyIndustriesReferrals increase your chances of interviewing at dnata by 2x
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