Job Description:Role OverviewAs a Customer Service Officer, you will be the first point of contact for our clients, providing exceptional support and resolving issues in a timely and professional manner.Key ResponsibilitiesHandle customer inquiries and complaints efficientlyMaintain a positive and empathetic attitude towards customersCommunicate and coordinate with colleagues as necessaryResolve customer complaints in a timely mannerKeep records of customer interactions and transactionsRequirements:Proven skills relevant to customer serviceExceptional communication and interpersonal skillsAbility to remain calm under pressureComfortable using computersExperience working in the business services industryWhat We Offer:A hybrid full-time role with flexibilityA supportive and friendly working environmentAn opportunity to grow within the company and the business services industryAbout Our Client:Our client is a leading firm in the business services sector, known for their commitment to excellence and focus on continuous improvement.With a workforce exceeding 4,000, they are a titan in their industry, with a vast network across Australia.