Our client has been shaking up the finance industry when it comes to supporting all things finance in Real Estate.They specialise in loans to assist vendors and agents with all costs associated when buying and selling property.The team are dedicated to providing exceptional service and tailored solutions for their clients, and as they continue to grow, they are looking for an experienced Debt Collections Specialist to join their North Sydney office (2060) .As a Collections Specialist you will be responsible for collections across Australia and New Zealand, and this role will see you communicating with existing accounts, to manage and recover outstanding loan payments.You will discuss their situation and work with clients to negotiate payment solutions.What will you be doing?Contact clients via phone and email to discuss overdue payments and arrange payment plans Review and analyse client accounts to determine the best course of action for debt recovery Maintain accurate records of all communication and transactions with clients Ensure timely and accurate resolution of outstanding accounts and negotiate settlements with clients to resolve outstanding balances Provide high-level customer service, while assisting clients in resolving their payment issues Identify vulnerable customers and customers experiencing hardship and implement appropriate arrangements with empathy About this position: Full-time Permanent position Monday - Friday business hours North Sydney office (2060) and hybrid work arrangements post induction $80,000 + Super On going career advancement opportunities Fun, friendly and supportive team What we're looking for: Proven experience in debt collections, preferably within a finance company or non-bank lender Strong understanding of loan processes and financial regulations Excellent communication and interpersonal skills and the ability to negotiate effectively Detail-oriented with strong organisational and time-management skills Proficiency in Microsoft Office Suite and familiarity with collections software and skip tracing techniques This role is crucial in maintaining the financial health of the organisation as well as ensuring a positive client experience.If you are a motivated and detail-oriented debt collections officer, looking to join a close-knit, supportive team, we would love to hear from you.If you are interested in this position, hit the "Apply" button and submit your resume.For a confidential discussion, please contact Sonja or Will at SMAART Recruitment on 03 8637 4401.