Key Tasks * Create a good understanding of the business needs and strategies in order to support the development of high-quality business analysis artefacts that underpin effective IT solution delivery* Accountable for the creation of business analysis artefacts such as requirements, functional specifications, application/process workflows, use cases, screen mock-ups, user stories, integration mapping and technical impact assessments * Provide information to others regarding the business analysis artefacts in order to support IT solution design, development, testing and implementation activities * Ensure that that business analysis artefacts take an end to end perspective, fully meet the desired business objectives and consider operational support processes * Collaborates with business subject matter experts to form a good understanding of business needs, existing and future processes as well as problems that need to be resolved during the IT delivery* Provides support and counsel to developers, testers, and others regarding business and technical requirements throughout the solution delivery cycle to ensure quality, timely outcomes* Analyse system automation processes in conjunction with HCF priorities, provide recommendations for system improvements* Assist implementing and testing solutions.* Meet with user groups to gather and analyze end user requirements* Analyze workflow to create process maps, user stories and use cases, and isolate areas of potential improvement* Collaborate to ensure that the business needs are understood, translated into requirement deliverables for use in the development of solutions Essentials* Degree qualified in IT, Business, Science, Engineering or Economics* As a Business Analyst experience working all phases of systems development lifecycle using Waterfall, Agile/Scrum and hybrid application development environments * Good understanding of the principles of SDLC * Demonstrated track record of delivering excellent and high-quality technical and functional business analysis artefacts* Experience working in in an agile environment reviewing business needs and priorities as well as understanding of the principles of project management* Strong analytical and problem-solving skills* Excellent interpersonal skills, with a focus on effective client relationships* Strong communication skills, both written and oral * Excellent attention to detail* Ability to effectively manage time, and competing priorities simultaneously* Ability to work well in a team environment - collaboration within and across teams is critical* Effective communication skills, ability to engage with stakeholders across IT and the Business* At least 5-7 years' experience as Business Analyst in IT, Business Analysis space in a commercial IT environment* Willingness to learn new technology skills to keep pace with the improvements and ever-changing business priorities. * Experience working on JIRA/Confluence/Trello/Atlassian suite* Experience working on CRM systems Desirable * Health Insurance Business knowledge and experience* Knowledge of PHI products and processes* Exposure to health insurance policy management systems* Can start immediately About HCFAt HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. Culture & Benefits Purpose-driven passionWe're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balanceWe'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:* 50% subsidy on HCF hospital and/or extras cover* 18 weeks of parental leave for all new parents* Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more* Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivityWe embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growthWe believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition - peopleservices@hcf.com.au to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.