An exciting opportunity exists for a Full-Time Gift Shop Manager at the Adelaide Parklands Terminal gift shop. This individual will be a motivating leader, passionate about providing exceptional customer service. Responsibilities of the Gift Shop Manager: Working collaboratively within your team to ensure sales goals and KPI’s are achieved. Demonstrating strong leadership skills by training, mentoring, and providing feedback to team members. Ensuring high levels of customer satisfaction through exceptional service. Ensuring compliance with policies, procedures, and administrative requirements. Maintaining outstanding store conditions and visual merchandising standards at the Adelaide Parklands Terminal gift shop, and on-board train gift shops. Managing stock levels and conducting stock checks for all gift shops, including those on board trains. Maintaining low shrinkage through monthly stock takes and weekly replenishment orders. Providing reports on buying trends, customer needs, and profits. Proposing innovative ideas to increase market share and drive growth. Conducting performance management to assess training needs and build career paths. Adapting to variable shop opening hours and train arrival schedules, ensuring effective operations at all times. Performing additional store manager duties as required. Skills & Requirements: Proven successful experience as a retail Store Manager. Strong leadership skills and business orientation. Excellent customer management skills. Strong organisational skills. Effective communication and interpersonal skills. What We Offer Generous discounts on Journey Beyond travel and experiences Study Assistance Policy Employee Referral Policy Parental Leave program Purchased Leave policy Private Health discounts Employee Assistance Program Discounts on Journey Beyond merchandise Flexible working environment The role reports to and works closely with several key positions, including the Terminal Manager, Warehouse Team, On-Train Team, and Merchandise Development Team, to ensure seamless operations and exceptional service delivery. To apply, submit your application with an updated CV and cover letter.