**Company Overview**
Novotel Melbourne South Wharf stands out with a sleek 26-level tower housing 347 spacious rooms and suites, Mr. Carpano Dining and Bar, and Allora Café.
The hotel seamlessly integrates with the Melbourne Convention & Exhibition Centre (MCEC), the largest meeting space in the Southern Hemisphere, and is adjacent to the DFO centre featuring over 180 retail brands.
**Job Role:**
We are seeking a reliable and dedicated individual to join our Concierge team as a Porter.
This role plays a vital part in maintaining a welcoming and safe environment, ensuring our guests have exceptional experiences throughout their stay.
Key Responsibilities:
* Be present at the Concierge/Front Desk or in the lobby to provide assistance to guests, colleagues, and visitors.
* Deliver passionate, knowledgeable, and friendly service to external and internal guests at all times.
* Efficiently collect and deliver guest luggage in a timely manner.
* Assist guests with inquiries and complaints, providing accurate information about hotel facilities and nearby attractions.
* Communicate with other departments to ensure relevant information is shared.
* Maintain a safe and secure environment for guests.
**Requirements:**
* Previous customer service experience, preferably in a busy hotel setting.
* Able to provide prompt and efficient service, including building rapport with guests in person and over the phone.
* Self-motivated with a positive and professional attitude.
* Excellent interpersonal skills, allowing seamless communication with all levels of team members.
* Willingness to work flexible hours, including weekends and holiday periods.
**Why Work with Accor?**
We offer more than just a global hospitality leadership position. We welcome you as an individual and support your growth and development every day, ensuring that work brings purpose to your life.
By joining Accor, you can explore limitless possibilities and write your own story. Discover the life awaiting you at Accor.
Benefits:
* Part of a global hospitality company with endless opportunities.
* On-the-job training and mentorship to enhance your skills.
* Access to career advancement and personal development pathways within Accor.
* Enjoy exclusive Accor discounts and global benefits.