Overview Deliver exceptional customer service to stakeholder, community and visitors as a frontline representative of the Authority, including effective first line response to enquiries and feedback through multiple communication channels including, but not limited to, email, web form, phone, social media DM’s and in person in order to acknowledge, resolve and record customer complaints and escalate any unresolved issues. Key accountabilities of the role: • Coordinate proactive customer/community communications through websites, EDMs, phone, social media and face-to-face channels to promote projects/activities/partnerships, manage expectations and mitigate potential customer impacts from SOPA & 3rd party initiatives. • Arrange, administer and supervise the provision of high quality customer service requirements at priority events, programs, activations and partnership projects. • Undertake community engagement activities to gain customer insights which inform evidence-based decision making within the Authority and enhance collaboration with City of Parramatta. • Comply with privacy requirements and legislative obligations and manage informal GIPA requests ensuring confidentiality, privacy and integrity of information is not compromised and in line with DPHI policy. • Execute a range of business processes and administrative duties to support internal stakeholders, including, but not limited to, maintaining records of customer feedback and complaints and producing regular reports for distribution to the SOPA Leadership team and other stakeholders, where appropriate. Essential Skills and Experience: • Proven experience using Salesforce for customer service / case management / records management is required • High level written and verbal communication skills • Commitment to internal and external facing customer service • Working with Children Check Required If you are interested in this role, please apply now or contact Andrew.murphyChandlermacleod.com