Management (Manufacturing, Transport & Logistics)
This role is with a leader in licensed merchandise, one of the best in their field.
The Sales Support Manager will support business operations in cross-functional tasks relating to sales orders along with customer service needs across business units.
Direct reports: Business Support Coordinator / Customer Support
Responsibilities:
Management Duties
* Oversee day to day operations of Head Office Business Support Team including resource allocation.
* Implementation of process efficiencies.
* Build a team specialized across the company’s broad mix of soft and hardline.
* Proactively build and maintain relevant IP from vendor relations to department processes.
* Act as escalation point to resolve any departmental challenges.
* Ownership of administration execution including supplier portals and CRM system.
EDI Management
* Ensure all manual Blanket orders are removed correctly with links and allocations moved to the correct EDI order once it is transmitted.
* Check all EDI documents are correctly transmitted.
* Ensure all incoming EDI documents are correctly received and reviewed for accuracy.
Stakeholder Collaboration
* Respond to any internal queries from the Sales team and external stakeholders.
* Provide effective communication between sales, customer, marketing, procurement, and warehouse teams.
* Escalate issues that will affect critical path directly to the sales team providing recommendations.
* Attend to customer enquiries and liaise with the relevant stakeholders for follow up.
* Liaise with Procurement team to follow up any gaps or delays such as missing links or delays in goods delivery.
* Ensure all unfulfilled orders are followed up and managed. Any short shipments are to be communicated to Sales team or external retail partner in a timely manner and unfulfilled shipped orders closed out as required from system levels.
* Work in conjunction with Operations team for all orders to be fulfilled and dispatched within required time frame.
* Support overall customer service sales order operations.
Adhoc Tasks
* Sales orders are entered into AP21 in a timely and efficient manner utilizing bulk tool options.
* Ensure delivery windows for all sales orders are accurately represented in the system as required.
* Ensure pick runs for warehouse teams are correctly created and are aligned with order of priority across wholesale and retail business partners.
* Maintenance of departmental tracking tools updating as required.
* Complete product registrations and product enrichment requirements.
* Trading documentation: proactively source and read vendor documentation, extracting relevant details to support departments order, shipping, and invoicing processes.
* Troubleshoot day-to-day issues relating to orders in and out.
Requirements:
* 5 years in a similar role including team management and stakeholder engagement.
* Advanced Microsoft Excel skills.
* Experience in dealing with large volumes of data.
* Experience with CRM systems, retailers’ portals, and ERP systems.
* Experience with AP21 (highly desirable).
* Experience in FOB / FIS order processing.
If you're interested in hearing more about this position please send your CV to Jessica@whointhezoo.com.au to organise a confidential chat.
Hiring Consultant: JESSICA CHANT
Please note only those applicants who fit the brief will be contacted in relation to their application.
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