An exciting opportunity exists to join the Digital Health Services team as a Senior Customer Support Partner. This role will bring together your exceptional technical experience in support of end user devices and applications as well as your outstanding customer service skills to support the Local Health District (LHD). This position is based on the NSW Central Coast. Employment Type : Permanent Full Time Position Classification : Health Manager (Level 2) Remuneration : $2,034.21 - $2,400.24 per week Hours Per Week : 38 Requisition ID : REQ525224 Who we are : We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives. NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism. Where you'll be working Digital Health Services. This position is based on the NSW Central Coast. What you'll be doing The position of Digital Customer Support Officer exists within the Digital Health division of the Northern Sydney (NS) and Central Coast (CC) Local Health Districts (LHD). This position is primarily based at either NSLHD or CCLHD however depending on the demand may be required to travel across all facilities. The position of Digital Health Senior Customer Support Partner is required to: Provide a key point of contact and liaison to the Senior Manager Digital Health Program of each site including community centres. Work collaboratively with stakeholders to ensure that the needs of the organisation are met through timely customer service and education focusing on the End User Support. Provide education sessions for LHD Staff, highlighting efficient use of DHS Technology. People of Aboriginal and/or Torres Strait Islander background encouraged to apply. Candidates will need to meet the following criteria : Experience working on projects in healthcare or experience working on projects in the digital setting. Experience in the deployment and management of desktops, laptops, tablets, and other customer equipment. Ability to support and educate customers in Microsoft Windows operating systems and other common customer applications. Need more information? 1) Click here for the Position Description 2) Find out more about applying for this position For role related queries or questions contact Sharlene Horner on Sharlene.Hornerhealth.nsw.gov.au Applications Close: 29 October 2024