Company DescriptionRecognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.Job DescriptionRestaurant Manager, Q at Fairmont EmpressThis position will oversee the operation of the hotel’s newest restaurant and bar. The hotel completed an extensive renovation in 2017, which included the re-launch of an 80-seat restaurant with a 70-seat bar and 60-seat patio. Your leadership ability infused with your passion for all things F&B will lead you to provide the highest quality service, bringing the overall concept to life and placing our new restaurants and lounges on the map as the “Hottest Places in Town”.
What is in it for you:Employee benefit card offering discounted rates at Accor properties worldwideExclusive Employee and Friends & Family Discounts at Fairmont EmpressExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world!Complimentary meal during your shift through our Colleague Dining ProgramComplimentary uniform launderingAccess to our Safety Footwear Reimbursement Program(up to $120 per year)Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess toour company-matchedDefined ContributionPension Plan(DCPP)Opportunity to develop your talent throughcoaching andour Leadership Mentoring ProgramsCompetitive annual salary commensurate with experience, starting at $62,890What you will be doing: Work closely with the Director of Restaurants at Fairmont Empress to execute the smooth and flawless operation of both the Front and Heart of House (inclusive of restaurant and kitchen)Ensure optimal performance by being a presence on the floor to support and lead the team to deliver service excellenceDrive revenue and profit through the development and implementation of strategies, practices and promotions while in keeping with the overall conceptHandle guest concerns and react quickly and professionallyAssist in the recruitment and training of F&B ColleaguesBalance operational, administrative and Colleague needsConduct regularly scheduled departmental meetingsMaximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotionsHave full knowledge of all Outlet menusManage the departmental budgetFollow outlet policies, procedures and service standardsFollow all safety and sanitation policies when handling food and beverageOther duties as assignedQualificationsYour experience and skills include:Three years of previous Food and Beverage leadership experience requiredPrevious Point of Sale System experience requiredExceptional knowledge of wine & spirits requiredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline preferredExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationPhysical Aspects of Position (include but are not limited to):Constant standing and walking, Frequent bending and kneeling, Ocassionalcarrying and liftingVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment:Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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