About the role
1. Provide operational network (WAN/LAN/Firewall/Load-balancer) Incident, Change and Problem management technical support
2. Awareness and adherence to Fujitsus service delivery processes and methods
3. Address problems and issues that have major impact on business units.
4. Work cross-functionally to accomplish overall objectives.
5. Others as determined from time to time.
About you
6. Sound experience in LAN/WAN/Security/Application Load Balancing
7. Several years' experience in enterprise scale LAN and WAN Infrastructure
8. Experience in vendor/outsourcing environment
9. Good Skills in Network Technologies Routing / Switching (core and high ended Data Centre devices), Firewall management (Cisco, Check Point), Load Balancers (F5).
10. Good Skills in networking Routing, Switching, Firewall management, Load Balancers
11. Good Skills in Cisco LAN/WAN, Check Point Firewalls and F5 Load-balancers
12. Experience using Enterprise class Service Desk and Operational Management, monitoring tools and processes to deliver IT support services
13. Troubleshooting, Incident management and Change management disciplines are essential.
14. ITIL Service Delivery and Service Management to foundation level
15. Must Hold AGSVA CLEARANCE!!
Why Fujitsu?
We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
16. We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
17. We offer tailored career paths across our global organisation to support your professional and personal growth.
18. Our customers trust us. We have an excellent reputation across the region and globally.
19. Best in class reward and recognition programs flexible work, volunteering leave and more.
20. We live our values of aspiration, trust and empathy, all day, every day.