Key Role Summary:
We're seeking a Staff Engineer and Squad Tech Lead to join our Business Banking (BB) Technology team. You'll lead the design and implementation of CRM Salesforce solutions, collaborate with business stakeholders, and develop scalable CRM solutions.
Job Description
As a Staff Engineer and Squad Tech Lead, you will be responsible for shaping the evolution of the technical squad by contributing to the technology strategy, defining delivery roadmaps, and developing technical solutions in a SaaS and cloud-based environment. You will bring a perfect blend of technical leadership and expertise to drive innovation and growth within the team.
This role sits within BB Technology, providing technology solutions to Business Banking domains across Business Banking and CommSec. The Customer Channel and Data Domain focuses on technology enablement of digital engagement channels, contributing to strategic BB and Customer NPS +30 outcomes.
You'll play an important role in steering the organisation by providing expert advice and hands-on delivery relating to technology, solution design and architecture, and managing dependencies with cross-divisional technology teams.
Tech Skills
* Must Have:
o Lead the design and implementation of CRM Salesforce solutions
o Strong understanding of CRM business processes
o Collaborate with business stakeholders to gather requirements and provide scalable CRM solutions
o Develop and enforce Salesforce best practices and governance policies
o Experience working with Mulesoft for CRM Salesforce Integration - API, Event Streaming Integrations
o Experience working with Kafka and API integrations
o Technical background in building data integration, data mapping, data quality and performance tuning
o Expertise in DevOps, CI/CD pipelines, scheduling tools, logging and monitoring tools (TeamCity, Octopus, GitHub, GitHub Actions, Artifactory, Snyk and Sonarqube)
o Ability to build solutions to meet the highest possible quality standards while simultaneously balancing security, performance, availability, and maintainability concerns
o Ability to adapt and learn new technologies quickly
o Good team player, interpersonal skills and strong communication skills
* Nice to Have:
o Banking and financial services experience in a complex environment
o Experience in testing automation
o Understanding of BIAN Service Domains and Data as a Product concepts
o Experience in data warehousing and data mart build in Teradata, Oracle or similar RDBMS
Working with Us
We support our people with the flexibility to balance where work is done with at least half their time connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. We're looking for people who truly live our values: Care, Courage and Commitment and we'll offer you great opportunities to develop your career with us.