About Seasons Living Seasons Living is a privately owned Retirement Living and Aged Care provider. We have various locations across Queensland and are looking for the best people to help grow our business and make a difference as we create safe, vibrant, and caring communities, where people can age with independence, comfort, and grace. About the Role The Care Services Scheduler is a customer service and administration role that supports the Care Manager as it relates to rostering and is responsible for scheduling care and support services that meet client needs. This role is reliant on the provision of friendly and professional service to all stakeholders, and exceptional computer, problem solving, time management and organisational skills. Scheduling of client care and services relies on accurate rostering of team members within designated timeframes and to ensure compliance within all aspects of the business. Close collaboration with the Care Manager is essential in this role to facilitate the preparation, publication, and management of fortnightly rosters. This includes overseeing roster changes to optimise staffing levels and required skills efficiently. Additionally, collaboration with the Care Partner/s is necessary to address client care and service needs effectively. The Care Services Scheduler will be required to offer management support by participating in an 'on-call' roster rotation as outlined in Seasons' policies and procedures. This ensures the availability of adequate staffing to meet the needs of our clients. Core Responsibilities Adhere to all care systems processes and procedures.Support Care Manager to manage staff allocation in a financially responsible manner.Liaise with Seasons Care Coordinators to understand resident care service packages.Correctly schedule resident care and support services to meet required care plans.Correctly interpret the Care Manager's rosters in order to schedule within the rostered timeframes and availability of employees.Ensure all enterprise agreement terms and conditions are applied correctly when scheduling staff.Identify opportunities for improvement with rosters/schedules that deliver positive budget outcomes.Collaborate with Care Manager on issues relating to service provision schedules.Top Skills Enjoy a fast-paced working environment with day-to-day variety.Strong communicator with a passion for collaborating with others and problem-solving.Excellent computer literacy and time management skills.Strong administration skills with diligence and accurate data entry.Analytical person with an adaptable approach to changing circumstances.Empathy for and desire to work with the aged and the health care sector.Interest in ongoing personal and professional development.Requirements (Desirable) Experience using digital roster/scheduling systems.(Desirable) Cert III in Office Administration or other relevant qualification.Flexibility with hours when workload demands, across a 24/7, 365 day a year business.Experience in the aged care sector and HCP service delivery advantageous.Effective computer and IT skills, including Office, Excel, Word, Microsoft Teams.Unrestricted Australian working rights.Current national criminal check.