You will support customers by providing helpful information, answering questions, and responding to complaints. Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services, and features. Your Role
To drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC). To establish and strengthen operational relations with customer contacts through daily interactions, regular care visits, and pro-actively advising and consulting to ensure customer satisfaction.
Your Responsibilities
1. To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.
2. To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.
3. To qualify and enter customer orders into the operational execution process.
4. To collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
5. To document, resolve, and analyze all complaints, then identify, share, and eliminate root causes.
6. To create, review, and refine customer reports.
7. To ensure delivery against all financial targets and strategic objectives.
Your Skills and Experiences