Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Then come and join our team as a Customer Service Engineer working primarily on our Magnetic Resonance Imaging (MRI), Computed Tomography (CT) portfolio and Ultrasound (US) portfolio based in Coffs Harbour and surrounding areas, New South Wales. Reporting to the Team Leader, the primary function of your role will be to carry out all day-to-day service, maintenance and or installation activities in Newcastle and surrounds, with minimal supervision ensuring compliance with customer satisfaction, quality and safety standards. Your role: •Fulfilling the customer's needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, installations in accordance with business contractual obligations (contract obligations or billing policy)•Timely completion of Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre•Comply with all Environment & Safety (EH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action•Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self-learning', computer based and 'on the job' training. Your expertise: •The successful candidate will be technical, or university trained•Experience in service, maintenance and or installation activities on relevant medical technologies •Experience within MRI and CT systems is essential•Current NSW restricted electrical licence will be viewed favourably. Candidate must be prepared to obtain a restricted Electrical Licence•Radiation licence will also be considered advantageous•Ability to build sound working relationships internally and externally •Customer empathy and interaction skills •Ability to problem solve and work under pressure Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.