?? Are you burnt out??? Working unnecessary overtime??? Underappreciated? Looking for: ?? Stability??? Security?????? Wellness??? Career growth??? Recognition??? Purpose? Maybe it is time for a change… Orbitel Technologies, a specialised IT and VoIP provider serving Adelaide businesses, is hiring a Level 2 Support Engineer to join our service desk team.With 20+ years of success, we've built strong, lasting client relationships by prioritizing exceptional customer experiences—just check our Google reviews!Join us for diverse training and development opportunities to fuel your professional growth.Perks Get your birthday off ??Generous incentives for reaching Team and Company GoalsAn easy-going environment and culture (we all enjoy what we do)High-Powered LaptopPaid during work hours, role-aligned certification and trainingCompetitive salary annually reviewedAnniversary bonusReferral bonusesDiscounts on IT Equipment and InternetRegular staff functionsWellness allowanceFuel card/ car allowanceLunch & LearnsUniform About You: "Can Do" attitudeLove techEnjoy solving problemsSick of being a cog in a big machineWould like to be a part of a team where together, we go over and above Responsibilities & Tasks Delight our clients with a friendly, quick and helpful experienceServe as the primary point of contact and first responder for callsProvide the client with advanced remote troubleshootingMake sure that client documentation is well maintainedReview RMM dashboard and apply remediation actionsReview regularly scheduled/automated actions60% remote 40% on-site around Adelaide Skills and Attributes Great Communications skillsExperience of maintaining operating systems, business applications, printing systems and network systemsDiagnosis skills of technical issues related of end-user hardware & software and network devicesA deep desire to deliver an amazing Client ExperienceThe ability to speak both Geek and humanThe ability to keep up with & adapt to the fast-paced IT worldProven experience in a similar role supporting Microsoft Windows environments.Experience and knowledge of working with- Halo PSA, 3CX and Ubiquiti is a plusIf you are interested and an Australian Resident with a valid driving licence, please apply here or send your CV and a Cover Letter to (email protected). In your Cover Letter, please explain why you believe you would be an ideal candidate for the position. Successful applicants will be contacted and invited to attend a face-to-face interview.