About the role
At the heart of Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a commitment to delivering trusted, financial decision-making advocacy, education, and services that empower Queenslanders to navigate crucial life events. From financial management for clients with impaired capacity to deceased estate administration and a Will-making service, we are dedicated to providing comprehensive support.
As a Principal Public Trust Officer, you'll be an integral part of the CED Program, managing a work unit within QPT's core business. Your role extends beyond traditional financial management, encompassing the oversight of complex or sensitive estates as a financial administrator, trustee, or executor. Reporting to the Assistant Manager or Regional Manager, you will lead a team of dedicated customer service professionals, ensuring goals and objectives are met seamlessly. The Principal Public Trust Officer is responsible for the overall performance of the team consisting of 13 positions. The Assistant Manager supports the Principal Public Trust Officer by assisting with file related activities, approvals and performance development for the Senior Public Trust Officers.
This is a permanent full-time opportunity based in Redcliffe. Please download the role description for more information.
About you
You possess robust analytical and conceptual skills, coupled with a dedicated customer focus and a collaborative approach to team dynamics. Thriving in a fast-paced environment with competing priorities, you demonstrate exceptional multitasking abilities and take pride in delivering impactful services to the Queensland community.
To excel in this role, the following attributes will be your keys to success:
1. Leadership experience with proven ability to mentor and coach a team.
2. Proactively committed to delivering high-quality customer service.
3. Possess a positive, empathetic attitude with a solution-focused approach.
4. Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalation.
5. Uphold a strong work ethic and demonstrate unwavering dedication to the role and the organisation.
6. Ability to maintain focus and optimism under pressure, ensuring steady performance.
7. Meticulous attention to detail, thriving in the bustling environment of daily tasks.
8. Competence in interpreting and applying legislation, policy, and procedures within delegated limits.
What we offer
9. A fulfilling role where your skills directly impact lives
10. Dynamic work environment with diverse responsibilities
11. Opportunities for personal and professional growth
12. Supportive culture prioritising employee mental health and wellbeing