The Service Support Officer role will implement quality assurance mechanisms that support monitoring and continuous improvement of services to Aboriginal and Torres Strait Islander children, their families and communities.
The role is responsible for the safety, belonging and wellbeing of all children and young people in the child protection process.
The role is responsible for delivering services in accordance with legislation, practice guidelines and a strength-based framework for practice.
They will also be required to co-work with Child Safety Officers and Senior Officers on complex and sensitive cases.
This role provides mentoring and support to develop the skills and knowledge of newly appointed and less experienced Child Safety Officers and to Child Safety Support Officers.
In this role you will report to the Senior Team Leader IA Team and work with service delivery staff.
The Service Support Officer Key Responsibilities Are: To work collaboratively with Child Safety Service Centre colleagues to enhance practice and cultural agility across the region.Assist with facilitating community responses that deliver accountable, collaborative and quality integrated child protection services for complex and sensitive cases in a manner that respects the culture and context of each child, young person, family and community in accordance with the child protection framework for practice.Build and facilitate opportunities for constructive working relationships with colleagues, stakeholders, including children, young people and their families, NGOs, Aboriginal and Torres Strait Islander organisations and communities, medical professionals and others to provide high quality, strength-based child protection practices in complex and sensitive cases.Participate and contribute productively as a team member to form culturally responsive, professional working relationships with colleagues, stakeholders, including children, young people and families, Non-Government Organisations (NGOs), and other service providers.Support the delivery of quality, effective and culturally responsive services to Aboriginal and Torres Strait Islander children, families and carers, whilst fostering a culture and philosophy of quality frontline service delivery, which is based on collaboration, cooperation, commitment to excellence and professional ethics.Maintain high quality case records in accordance with departmental case management requirements.
Prepare, and support Child Safety officers to prepare, quality case management reports.Draw on professional practice experience in relevant child protection fields to provide coaching and mentoring to new and less experienced Child Safety Officers and to Senior staff by providing support and advice, demonstrating quality practice, to develop their skills and knowledge to improve the quality of their casework, to address the over-representation of Aboriginal and Torres Strait Islander children and young people.Develop, support and implement continuous quality improvement strategies to enhance the practices of staff across the Department.Applications will remain current for 12 months.
Occupational group: Community Care #J-18808-Ljbffr