WORK FROM HOME Customer Service Representative - Gippsland Area We welcome only candidates who live in the Gippsland region to apply for this role. This is an exciting WORK FROM HOME opportunity to learn new skills and use your exceptional customer service skills as a customer service consultant for OracleCMS on behalf of a local Gippsland organisation.
We are seeking a highly-responsive and customer-focused individual who will be responding to fault enquiries and completing a variety of administration tasks.
Must be available 7 days a week from 5:00pm to 9:00am.
The position is part-time with the possibility of moving into full-time.
Please note, a National Police Check would be required as part of the application. If you have any reason to believe you may not pass a police check, please advise us accordingly.
Responsibilities Answer inbound emergency requests from customers for reported faults (received via telephone or email) in a timely manner, ensuring overall customer satisfaction.
Monitor SCADA systems, provide accurate reporting and data analysis, complete day-to-day administrational tasks.
Manage customer interactions relating to faults in line with business and regulatory guidelines.
Notifying customers of water on/off alerts.
Escalation and paging are initiated in accordance with procedures, monitoring sent messages and providing updates in a timely manner.
Completing various administration tasks such as emails, data-entry, record keeping, and documentation of relevant call details.
The service we provide is after-hours support for a local water company in the Gippsland region.
You will be trained by the team leader in the Gippsland region.
We work all Public Holidays.
Weekly work is stable, 2–4 shifts a week, they will be either a 7 or 8-hour shift.
Skills & Experience You are an individual with resilience and unyielding determination. You must be reliable and have a fantastic work ethic. Flexibility - ability to adapt to customer's needs and to changing priorities. Excellent organisational and time management skills, must be able to multitask. Excellent communication and presentation skills, with a professional and friendly demeanour. Goal and task oriented. Excellent literacy and numeracy skills. Ability to absorb a high volume of information and provide appropriate and accurate feedback to customers. Able to demonstrate active listening skills, attentiveness & empathy. Customer orientation and ability to adapt/respond to different types of personalities. Your work from home station must have a reliable high-speed connection, preferably NBN and a dedicated workspace at home.
Initial training will be conducted on-site before transitioning to work from home. How do your skills match this job? Your application will include the following questions:
How many years' experience do you have as a Customer Service Representative? Do you have customer service experience? Do you have a current Police Check (National Police Certificate) for employment? Which of the following statements best describes your right to work in Australia? What's your average typing speed? How would you rate your English language skills? #J-18808-Ljbffr