Customer Service Officer
We are seeking a highly motivated and organized Customer Service Officer to join our team at Steamatic Central West. As a key member of our team, you will play a vital role in ensuring exceptional customer satisfaction and support.
About the Role
This is an exciting opportunity for a results-driven individual who can work independently and as part of a team. The successful applicant will be responsible for generating and submitting reports, managing customer interactions, and providing administrative support to our customers and stakeholders.
Key Responsibilities:
* Generating and populating Assessment & Completion Reports following job attendance
* Submitting reports, invoices, and relevant documents to Insurance Companies and Builders
* Managing customer interactions, including phone calls and email enquiries
* Providing administration support to customers, crew, and all other relevant stakeholders
* Liaising with customers, Insurance Companies, and Builders for authorities and key information on all allocations
Requirements:
* Demonstrate intermediate competence in Microsoft Office suites
* Ability to work unsupervised and independently with the ability to complete tasks and meet set deadlines
* Possess a positive 'can-do' attitude and be a team player
About Us
Steamatic Central West is a family-owned and operated business based in Orange, servicing the entire Central West NSW. We pride ourselves on being industry leaders in fire, flood, and mould restoration within Australia. Our stated aim is to deliver exceptional service and commitment to our clients while maintaining quality and reliability.
We believe that our people are the driving force behind our success. With over 35 years of experience in restoration, cleaning, and disaster management services, we have established a reputation for excellence in the Australian industries. Our network of over 20 service response centres throughout Australia enables us to provide unparalleled coverage of the domestic and commercial restoration and loss mitigation sectors.
Our values of commitment, expertise, and integrity have differentiated Steamatic from other providers. If you share our passion for delivering exceptional results and have a strong work ethic, we encourage you to apply for this exciting opportunity.