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The Role
We Are Hiring - Cloud Application Support Technician, 100% Purely Home-based
We are looking for a Cloud Application Support Technician with a strong background in Unix and Microsoft Azure administration to join our amazing team.
If you are an expert in providing high-level support for cloud-based applications to ensure their reliability, performance, and security, then this job is for YOU.
As a Cloud Application Support Technician, you will be responsible for:
* Application Troubleshooting: Quickly identify and resolve complex application issues to minimize downtime and maintain business continuity.
* Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.
* Unix Skills: Utilize extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and system administration.
* Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
* Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security.
* Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.
Ideal Profile
As a Cloud Application Support Technician, you need to have:
* At Least One (1) Year of Experience in Unix, Linux Scripting
* At Least Two (2) Years of Experience in Technical Customer Service
* At Least Two (2) Years of Experience/Knowledge in Azure or AWS
* Proven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft Azure
* Experience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or Jira
* Proficient in The Use of Online and Remote-connecting Software
* Familiarity with Testing and Validation Processes for New Software Releases
* Experience with Application Monitoring and Performance Tuning
* Strong Analytical and Problem-Solving Skills
* Excellent Verbal and Written English Communication Skills
It’s not required, but it would be great if you already have the experience with the following:
* Previous experience working with financial, insurance, or healthcare companies is desired.
* Significant work experience in customer service
* Significant work experience in basic technical support
* Experience in a helpdesk environment such as Zendesk, Azure DevOps, JIRA
* Demonstrated ability to function in a non-scripted helpdesk environment
* Working knowledge of Windows and/or Linux systems
* Technical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS Graph
* Technical knowledge of Active Directory
Working Hours:
8:00 pm to 5:00 am Philippine Time
We Offer Above-Industry Remuneration Package, HMO Benefits, Opportunities for Learning, and Career Advancement. Plus, get up to a 30K Signing Bonus once hired!
What's on Offer?
* Great work environment
* Excellent career development opportunities
* Opportunity to make a positive impact