Job Title: Service Delivery Agent
Brisbane Airport, QLD
We are seeking motivated and passionate individuals to join our team as Service Delivery Agents at Brisbane International Airport.
As a Service Delivery Agent, you will work in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met.
Key Responsibilities:
* Deliver high standards of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner.
* Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines.
* Ensure necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
Additional Responsibilities:
* Assist passengers during disrupted or delayed services, including those requiring special assistance.
* Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees.
* Report any incidents immediately and maintain awareness and obligations involved in reporting incidents.
Requirements:
* Willingness to undergo a Pre-employment medical test.
* Availability to work on a rotating roster.
* Minimum of 2 years' experience in a customer service-oriented role.
Benefits:
* On-the-job training and upskilling opportunities.
* Career progression and professional development.