Join a Leading Fintech in Small Business Lending!Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-growing environment? Our client is growing their customer service team and they’re looking for someone like you!Why work with them?They have been ranked as a top 5 best place to work for the last four years!This is a new department with huge opportunities for career growth.Hybrid work model (4 days in office, 1 day from home).Competitive salary, benefits, and a performance-based bonus.Work with SMEs and brokers to provide outstanding customer support—no upselling or cross-selling!About the RoleThey are looking for Customer Service Representatives to join the team. Reporting to the Director of Operations, you will be part of the front lines, handling first-line customer inquiries, inbound support, and escalations. This role is pure customer service!ResponsibilitiesHandle inbound customer care inquiries from SMEs and brokers.Resolve customer issues efficiently and professionally.Manage occasional escalations and ensure high customer satisfaction.Collaborate with internal teams to improve service processes.What They’re Looking ForPhone-based B2C experience is a must!Banking or financial services experience highly regarded!Strong customer focus with a passion for helping clients.A minimum of 1 year in a similar role.Ability to work in a fast-paced, evolving environment.The Cherry on top?Generous salary: Up to 75K + super + 5% bonus potential.Hybrid work model with 1 day work from home per week!Clear pathways to Senior CS roles or Team Lead positions as they grow!This is a unique opportunity to be part of a fintech leader that’s shaping the future of small business lending. If you’re excited to build something great and grow your career, apply now!
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