Job SummaryThe Key Leader role is a critical component of the store leadership team, significantly impacting the salesfloor team members and guest experience daily. Key Leaders are accountable for leading by example and providing support to Educators, ensuring an exceptional guest experience in the store, and overseeing all retail floor operations. They leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.Key ResponsibilitiesGuest Experience: Ensure a great guest experience by assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs.Leadership and People Management: Provide direct feedback, coaching, mentoring, and career path guidance to team members, and address performance concerns.Operations: Provide salesfloor leadership, review business data, and make decisions to maintain efficiency and effectiveness of salesfloor operations.RequirementsEligibility: Legally eligible to work in the jurisdiction of the store.Availability: Willing to work a flexible schedule.Experience: 1 year of retail/sales leadership experience.