The Opportunity: As a Customer Support Representative, you will be the first point of contact for all internal and external customer enquiries relating to Komatsu parts sales, orders, and deliveries.
A critical role in the business, you will ensure customers and stakeholders are kept informed of delivery timelines and delays and work with various departments to understand and order the correct part for a large product catalogue.
The successful candidate will be working in a team of 10 experienced Customer Support Administrators to support approximately 38 branches across Australia.
For this role, we require someone onsite 5 days per week with the flexibility to work on the occasional public holiday.
Role Located: Fairfield, NSW Komatsu benefits: Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits Financial: Income Protection Insurance provided through our company superannuation fund Career: Recognition, awards, flexibility, further education studies, and internal career development Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health Travel: Discounts with Avis, Qantas, Crown, IHG, and travel agents Yearly Bonus: Potential to receive a yearly bonus Referral Program: $3000 referral payment for referring a successful new employee to Komatsu What we are looking for: 3+ years of experience as a Customer Support Representative or similar Ideally, you will have worked in a Call Centre environment or national support office Experience working in Manufacturing, Machinery, or Mechanic industry is advantageous Must be proficient with Inventory and Logistics systems (e.g., SAP, Dynamics AX) Proven experience in customer-facing roles dealing with complex enquiries The ability to work in a fast-paced environment with changing requirements Ability to multi-task and prioritize workload Excellent communication, interpersonal, and problem-solving skills.
About the company Komatsu Australia, New and Used Equipment, Digger, Bulldozer, Earthmoving Trucks, Mining Machine Hire, Rental, Parts, Service, Sales - Sydney, Brisbane, Perth
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