The Opportunity We are seeking a dynamic and experienced Customer Service Team Leader to join our team at our Queanbeyan site.This is an exciting opportunity for a motivated individual with strong leadership skills to drive positive change and structure within our customer service department.As the Customer Service Team Leader, you will play a crucial role in managing the team, overseeing daily operations, and implementing strategies to enhance overall performance and efficiency.What's on offer Opportunity to travel to various sites for additional training and collaboration Free onsite parking Diverse and inclusive team culture Chance to drive change and positively influence a team Competitive salary and benefits package What you'll be responsible for Managing and leading the team on-site Overseeing day-to-day tasks, including completing run sheets, credits, and invoicing Handling daily allocations and reporting Implementing and maintaining efficient office management practices Providing guidance and support to team members Identifying areas for improvement and implementing solutions What you'll need to be successful Proven leadership experience and ability to positively influence a team Proficiency in various computer systems and software, Salesforce desired Excellent communication and interpersonal skills Ability to adapt to changing priorities and work under pressure Veolia's AlwaysSafe culture means that we care about the safety of people on our sites.We have a zero-tolerance policy for drugs and alcohol at work.If selected, you must pass a medical check including drug and alcohol screening.You will also need to agree to a police background check.A Veolia Career All of our employees are entitled to: Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you're on a permanent or fixed term contract Employee share plan Support to pursue educational and development opportunities Access to endless career options and pathways, Veolia promotes from within Employee Assistance Program (EAP) Bupa health insurance discount Corporate Discounts Fitness Passport Volunteer Opportunities Salary sacrificing (i.e.super, novated leases) We are a Circle Back Initiative Employer and commit to respond to every applicant.Veolia offers environmental solutions for a sustainable future.We provide career growth opportunities while contributing to a better planet.We embrace diversity and inclusion, welcoming applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, all genders, ages, and cultures.LGBTIQA+ individuals are encouraged to apply.Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit.Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.