Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.What is the roleWe are currently on the hunt for two experienced Systems Engineers with a background working for an IT Systems Integrator or Managed Service Provider.Working from our Newcastle office, full time (38 hours) Monday to Friday, both roles will be responsible for providing technical solutions for our clients, including problem resolution, product installation, configuration, testing, and product/service recommendations.With our front line team taking care of triaging, you will service clients suited to your professional skillset, ensuring a positive experience for both you and the client.Key responsibilities of the role include:Implementation of Windows Servers, Azure, Office 365, Exchange, Networks and Virtual environmentsAssisting in planning and managing roll-outsProviding on-site and remote support to customersManaging tickets, job priorities and process incoming calls, ensuring SLA's are metReporting on trends in the market and within the customer base, staff progress and new initiativesWho we are looking forThis is a customer-facing role that requires excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so a candidate who has good time management and organizational skills will be heavily favored. Technical skills required include:Windows Server – 20XX – setup, administration, support and maintenanceExchange Server 2013/16/19 setup, support and administrationOffice 365 – experience with migrations, particularly hybrid configurations between Exchange and Office 365Remote Desktop/Terminal Server/Citrix setup, support and administrationVeeam, StorageCraft, Backup Exec setup, support and administrationBasic network troubleshooting – experience with basic network protocols; any Cisco router experience will be highly regardedBasic telephone system support – any experience highly regardedExperience with remote support tools – TeamViewer, Remote Desktop Manager, etc.VMWareWhat we offerA friendly team environment with a strong technical support networkBroad range of options for training and developing your IT skillsOpportunity to work with the IT industry's latest technologiesInternal career growth for high performers and IT superstarsCost price on products from our suppliersLunches and snacks providedBonuses and incentives for upskillingNote: Offers are subject to a valid WWCC & Police Check. Also, evidence of current flu and COVID-19 Vaccinations.What we doNew Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.Who we areNew Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide.We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility, and commitment. If this resonates with you, there is an opportunity to join New Era Technology’s growing team of highly skilled and industry-certified professionals.
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