Veterinary Services & Animal Welfare (Farming, Animals & Conservation) Full time Expected Salary: Add expected salary to your profile for insights. Job Overview As an Operations Manager, you will have the opportunity to engage in meaningful work that honors the bond between pets and their owners, combining duties with your empathetic customer support. This is a hands-on role, and you will be expected to assist with cremations and keepsake duties to ensure our heavy workload is maintained. We are the leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way. Your Duties Will Include: Lead, guide, and supervise the cremation, keepsake preparation, and pet aftercare services teams in managing their activities in a timely manner. Responsible for managing and training the teams in all aspects of their jobs. Assist the client care team with investigations around customer complaints and expectations. Manage the Human Resource activities and procedures in line with company values and in accordance with relevant legislation. Responsible for warehousing stock and stock management. Take personal responsibility for upholding standards relating to presentation, property, and hygiene, including prompt reporting of loss, damage, or maintenance needs. Taking the lead on safety and implementing "toolbox" training and ensuring compliance with OH&S policies and procedures. Responsibility for reporting hazards and risks that may cause harm or injury. Organisation of rosters, covering annual leave and personal leave as required. Ensure all cremation records are updated and maintained. Manage the tagging and packing process. About You: Comfortable handling pets with care, including occasionally dealing with deceased pets. Minimum of 3 years' experience in a management/supervisory role. Excellent communication skills - written and verbal. Strong attention to detail and exceptional customer service skills. Intermediate computer skills, particularly Microsoft Office. Physically fit and able to lift up to 25kg. Ability to effectively manage multiple tasks and prioritise work effectively. Ability to make well-informed decisions and work positively under pressure. Q fever vaccinated. Benefits of Joining InvoCare: Reward and recognition program. Tailored induction and training programs. Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience. Networking opportunities across the business and with peers. Birthday and paid parental leave. Free access to Employee Assistance Program. Annual family day social events. We are a diverse workplace and equal opportunity employer. How to Apply: If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application. To learn more about careers at one of the InvoCare brands, please visit our careers page: InvoCare Careers. #J-18808-Ljbffr