About CitiPower & Powercor:At CitiPower and Powercor, we’re proud to deliver electricity to 1.3 million Victorian customers every day through our network of poles and wires. We’re here to power communities, support local businesses, and keep critical services running smoothly. None of this happens without our people.We believe in an inclusive, welcoming workplace where everyone feels safe, valued, and respected. From offering great benefits to creating real opportunities for growth, we’re committed to supporting you, your career, and wellbeing.If you want to be part of something essential, be essential with us.About the Role:We’re excited to be offering several opportunities for outstanding Customer Service Advisors. You will join the team representing the distribution networks serviced by our Contact Centre team based in Bendigo on a casual basis.As one of our highly valued Customer Service Advisors, you will be responsible for assisting customers with a variety of faults and general enquiries in a fast-paced work environment. This role also supports our Contact Centre during peaks and high-volume periods caused by weather, incidents, or seasonal impacts.What’s in it for you?Inbound contact centre – no salesGreat pay, plus additional overtime rates availableShifts rostered 2-3 weeks in advanceWorking with fun, highly engaged, and passionate team membersFlexible working options available, including unlimited shift swaps and an unavailability registerA supportive team environmentPrograms and activities that support your health and wellbeingPeace of mind knowing that you are providing an essential service to the people of VictoriaOpportunities to progress your career with usComprehensive paid training providedTo secure one of these highly sought-after positions, you will possess:Demonstrated ability to apply customer service skills in a fast-paced environmentIntermediate computer literacy and typing skillsHighly effective communication and problem-solving skillsEmpathy for customer needs and an ability to work under pressureApplicants MUST:Be available for a May 14th start and have previous experience within a customer service roleHold Australian ResidencyBe local to the Bendigo area for prompt arrival at work during standby shifts or following emergency incidentsBe happy to work a variety of shifts scheduled across a 24x7 rosterBe flexible to work on short notice during peak workloadsParticipate in our shared standby shifts roster, which involves being “on call” for a 12 or 24hr periodOur current casuals are typically rostered 15-25 hours per week, with standby shifts and additional hours available. Occasionally, there is a requirement to flex up to full-time hours (~37.5 hours) on short notice, particularly during peak periods or in response to storms.We encourage applications from all communities; people of all ages, genders, nationalities, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with disability.Next Steps:If you believe you have the relevant skills and would like to be considered for this role, please submit an up-to-date CV and covering letter outlining why you would like to work for CitiPower/Powercor by Midnight Monday 7th April.If you have further questions, please reach out to Careers@Powercor.com.auBeon, CitiPower, Powercor, and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work.
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