Retail Banking has a responsibility to support our customers to improve their financial wellbeing, and in turn become Australia’s bank of choice. We do this through building and maintaining relationships and are there to help customers when they are ready to make their big financial decisions in a way that is convenient for them. We have a proven track record of supporting and contributing towards our communities to achieve big things.
About the role
The Branch Manager will be responsible for managing branch operations and creating a positive customer service experience. You will coach and develop your team to achieve our strategic plan. You will spend time utilising your business development skills to build connections within the local community to drive business opportunities for the branch and grow market share.
This position is located at Atherton.
The role is Permanent, Full Time.
The team environment is collaborative, passionate and positive, you will be supported by an experienced Regional Manager.
About you
You’ll have:
1. Experience in leading people and building a positive team culture
2. Passion for delivering positive customer experiences
3. Understanding of daily Branch operations
4. Excellent written and verbal communication skills
5. Ability to embed operational and risk management practices Residential lending experience is desirableDemonstrated business development skills
So you can:
6. Foster an environment of providing feedback and recognition to staff
7. Lead your team to success in both short and long-term goals Establish and nurture business networks to build the branch profile in your local community and create an effective referrer network Listen and learn from customer feedback to continue to build and improve our connection with our customers