$55.24 per hour12 month contract + potential of extensionMonday - Friday 37.5 hours per weekMUST be an australian citizenThe APS5 Operations Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve issues regarding home and living decisionsAbout your new RoleThe APS5 Operations Officer is accountable under limited supervision to undertake work. Legislation, policies, procedures, standards, methodologies and precedents guide the positionIt is a team membership position and where required, will perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other team members within a team. Providing Home and Living secretariat support for all Home and Living decisions. Supporting Agency teams with Home and Living enquiries. Resolving issues and complaints in relation to participant Home and Living applications.Leading and contributing to the implementation of process improvement initiatives.Managing, collating, interpreting and analysing data to produce reports and dashboards that inform strategic and operational planningContributing to the achievement of key performance indicators, including planning targetsMonitoring and actioning correspondence, assigning and actioning internal work items.Coaching, mentoring staff and providing support on established technical, operational and administrative activities, procedures, practices and program/project objectivesWhat you need to be successfullMust be an Australian citizenAble to pass Working with Children Check NT SafeAble to pass a NDIS Worker Screening Checkcomputer/software applications - Microsoft Office computer based workWhat you get in return$55.24 per hour12 Month ContractMonday - Friday 37.5 hour weeksWeekly PayYour Next Steps:If you feel you have the skills and experience to be a success in this role apply now with a current resume, for more information or a confidential discussion about your next career move.Please contact Sebastiaan on ****** or on 0438 956 675At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.key responsibilitiesdecision makingmanagementsupportplanningstrategicskillsoperations, management, ops manager, operations officerqualificationsNaeducationSecondary School/High School