Add expected salary to your profile for insights
About Us:
The APP Group is proud to take responsibility for creating a better future. Our integrated service offering spans the full asset capital investment lifecycle in the sectors of Transport, Property, Social Infrastructure, Energy & Utilities and Defence. We provide market leading expertise and advice to help tackle Australia's most complex projects and challenges, backed by our 550-strong nationwide team. Our people manage, consult and partner with our valued clients to shape progress for their organisation and the communities they serve.
We are a dynamic and forward-thinking company embarking on an exceptional new project that promises to redefine industry standards. Our vision is bold, our goals ambitious, and our commitment unwavering.
The Role:
We are seeking a Product Design Coach with active TSPV clearance to lead design transformation within a newly established Product Operating Model (POM). In this hands-on role, you'll mentor and train teams to enhance the entire user experience, ensuring both digital and physical touchpoints align with customer needs.
Joining The APP Group is an exciting opportunity, as we are expanding our presence in the Defence & Security sector. This is your chance to take the next step in your career within a supportive team environment, working on a variety of diverse and meaningful projects located in Canberra.
Responsibilities: The ideal candidate will empower product teams to enhance the end-to-end product experience with a focus on user-centered design solutions.The role involves delivering training, mentoring, and hands-on support to help teams adopt and apply user-centric design principles and methodologies.The successful candidate will be expected to lead workshops on customer journey mapping, persona development, usability testing, and other key design practices.They will be responsible for curating resources such as templates and best practice guides to support the ongoing learning and development of the teams.The candidate will also play a key role in guiding teams through critical product discovery phases, including user research, prototyping, and usability testing.About You: To be successful you MUST hold and maintain a TSPV Security Clearance (Top Secret Positive Vetting) for this role.Extensive experience in Product Design or Service Design, with at least 3 years in a coaching or leadership capacity, guiding teams to success.Demonstrated expertise in conducting user research and translating insights into actionable product and service design decisions.Proficient in using service design tools such as journey mapping, service blueprinting, and usability testing.Strong experience working collaboratively with cross-functional teams, including product managers, developers, and designers, to create user-centered solutions.Excellent analytical skills, with the ability to interpret complex data and derive meaningful insights.Experience with agile frameworks is highly preferred, particularly in delivering design-driven solutions within agile environments.A rewarding career:
Strive forward with purpose. The APP Group is where change makers connect to embrace the possibilities of tomorrow.
It is the combination of our people, our clients, and our collective vision that has helped get us to where we are today. Join us and you'll be part of an agile high performing team of leaders and innovators who thrive on exceeding expectations.
Here, you'll do more than work, you'll create solutions that shape a better world.
How we care: APP4me Days – an additional four leave days per year to spend how you likeAccess to Sonder, our digital care platform providing 24/7 access to safety, mental health, physical health, and wellbeing resourcesMental health seminarsSocial initiativesSporting teams and participationFlexibilityPaid parental leavePaid secondary carers leaveLeave purchasing optionsMilitary and emergency response leaveDays of significanceCareer breaksHow we invest you in you: Access to The APP Academy, a one-stop platform for learning, upskilling professional development, wellbeing, and eventsCareer progression and exposure to diverse career pathwaysProfessional development & leadership programs, tailored by career levelSkill-based training & online learningBecome accredited with associations and participate in external committeesCore development programsMentoring and coaching opportunitiesHighly competitive salariesRole-based remuneration approachCommitment to pay equitySalary packaging optionsCorporate benefits and discountsAPP is an equal opportunity employer, we encourage applicants from diverse backgrounds to apply for roles at The APP Group, including Aboriginal and Torres Strait Islander, Veterans and people of all backgrounds. If you have any support or access requirements, we will partner with you and assist you through our recruitment process.
#J-18808-Ljbffr