Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?A job to be proud of:St John WA is seeking a Customer Services Consultant; you will be responsible for predominately inbound calls regarding First Aid training and products. You will join a passionate and friendly team within a community focused Not For Profit. This role can provide opportunities for career development within St John WA.This is a permanent full-time position working Monday to Friday between 8am to 4:30pm based in our Belmont Head Office.What you’ll do:Respond and action all phone calls and emails accurately and within an expected time frame to ensure customers’ needs are metHelp students navigate systems, access information and identify any outstanding requirements for course completion.Identify customer needs to recommend and book any appropriate First Aid training courses or product saleActively promote and sell St John WA products and services to customers to increase enrolmentsSome outbound calls regarding existing enquiries.What you’ll need:A passion for delivering exceptional customer service consistentlyExcellent telephone manner and high attention to detailExperience in customer serviceStrong computer literacy skills with the ability to use multiple systemsSound interpersonal and communication skillsProfessional attitude with an outstanding work ethicTeam focused with the ability to work autonomouslyTo apply for this exciting opportunity please select "Apply Now". Applications must include a cover letter outlining your motivations and relevant experience for this position and a resume.Applications close on Thursday the 16th of January 2025 at 6pm.For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.Please note that St John will not accept recruitment agency applications for this position.St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.
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