Introduction:Bright & Duggan Group is built on the principles of United, Trusted, Accountable, and Visionary. These values serve as the foundation for our team and guide our approach to work and interactions with clients and colleagues. We expect all employees to consistently promote and uphold these values.As Bright & Duggan team members, our employees act as ambassadors for the whole group. Our diverse portfolio comprises of four main pillars: strata management, integrated resort management, building and facilities management and asset management. To foster growth and extend our service offerings and reach, we expect our employees to actively promote all brands and products associated with Bright & Duggan.Description:The purpose of this position is to provide Bright & Duggan Group clients, both internal and external, exceptional first level customer service via the national phone line and via an array of national administration tasks within the National Customer Operations team. This is an onsite role.About the role:National administration tasks across all brands/ Group offices relating to:OnboardingOffboardingArchivingCustomer Care inbox management and queriesShared Inboxes and work queue managementBody Corporate searches - online and in-officeCertificate requestsPortal requests and queriesAgreementsBy-law amendmentsDocMax roll queriesDocMax indexing queriesReturn mail - electronic and postRoll, portal and Office Bearer escalationsFirst level and or overflow phone support on national phone lines and/or other Group office/s phone lines. Prompt voicemail retrieval with return message or call to be actioned same day when required.Meet and greet guests and clients at front desk when required.Relief management on other Group office/s inbox and work queue management as and when required.Filing and archive management.Mail management - digital and physical Australia Post, return mail.General administration support for Group Support teams if required.Management of meeting rooms and boardroom.Daily reception relief including attending to office walk-ins and search agents.Stationery orders as directed.Deal promptly with phone, email and any other written communications to maintain a high service of professionalism.About You:High energy with the ability to juggle competing prioritiesHigh school diploma or equivalentStrong organisational and time management skillsExcellent communication skills, both written and verbalAbility to work independently and as part of a teamStrong attention to detail and accuracyWhy join us?Hybrid/Flexible Working optionsExcellent working environment - we are known for our flexible and inclusive working environment.On going education and learning both internally and externallyEmployee Assistance Programs - we look after YOU.Salary Sacrifice Novated lease options.First Aid & Mental Health First Aid Officers on site to support YOUWellness LeaveLucrative employee referral programRecognition and reward eventsAnnual Flu shotsBirthday LeaveSkills and Experiences:Applying for this position starts with an online application. Short-listed candidates will be contacted for an initial phone screen followed by a face-to-face interview.The final stage of our process will involve a psychometric assessment, criminal background check, and reference checks.We believe in nurturing a diverse and inclusive workplace to build for a bigger and brighter future. As an equal opportunity employer, all candidates will receive consideration without regard to race, religion, gender identity, or age.Applicants must be legally entitled to work in Australia.
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