Not for profit benefits including salary packagingBethanie is a leading not for profit aged care provider based in Western Australia. For 70 years, we have been empowering ageing Australians to lead their most meaningful lives by recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.We’re on a mission to create a better world not just for ageing Australians, but their communities as well, and we believe that to make this difference, you need the right people by your side. We believe that’s what makes us truly different!We have an exciting opportunity for an Aged Care Navigation Specialist to join our Central Services Team. Based in the South West, this role will have a focus on admissions to our three Aged Care Homes in Bunbury, Dalyellup and Eaton.In this role, you will provide information, support and advocacy to customers as they navigate the complex aged care system. Our Aged Care Navigation Specialists work with customers to understand their needs, identify available options and make informed choices about their care.This role is offered on a permanent full time basis, working 38 hours per week across Monday to Friday. Flexible working arrangements are supported, with a mix of site based and work from home available. As this role supports multiple locations, it’s important to note that regular travel between sites in the South West region will be required, with the occasional visit to Perth. A travel allowance will be provided to you in support of this.About YouDemonstrated ability to develop relationships with customers / potential residents, their families or representatives and staffExcellent customer service skills with a passion for the wants, desires and needs of older AustraliansDemonstrated understanding of sales processes, budgets and sales targetsThe ability to contribute to meeting sales targets and maintaining healthy occupancy levelsA working knowledge of Home Care funding programs, Medicare claims, AN-ACC classification and the My Aged Care Service and Support Portal is desirableExcellent verbal and written communication skillsA strong understanding of the Microsoft Office suite, as well as database / CRM softwareThe ability to work independently and autonomously, but also as part of a teamWillingness to uphold the Mission, Vision and Values of The Bethanie GroupWillingness to obtain relevant vaccinationsCurrent National Police Clearance (or willingness to apply for one)The RoleProvide customers with the information and assistance they require about the aged care system, including eligibility requirements, available services and supports and accessing My Aged Care Service and Support PortalSupport informed decision-making regarding the delivery of care and services across the continuum of aged careProactively manage enquiries with the view to convert enquiries into sales while maintaining compliance with internal Bethanie systemsFoster relationships with respite residents and their families to optimise re-admission and permanent conversionsManage waitlists and vacancy boards in Epicor (our CRM system), including working closely with Home Care, Village and Facility Managers, including looking at Home Care as an interim option for customers in the waitlistEngage and develop strong relationships with internal teams including Admissions Coordinators, Case Managers and other healthcare professionals, to facilitate and optimise the onboarding processMonitor and communicate changes in legislation that affect subsidies and / or fundingReview the National Screening and Assessment Form (NSAF) and / or Integrated Assessment Tool, including identifying the prospective AN-ACC classification, and highlighting any concerns in the delivery of care and servicesWorking with BethanieMany of us work because we want to make a difference. As a company, we know we can only do this by providing our people with the best education, facilities and support to make a truly fulfilling career, feel fulfilled.As well as being part of an engaging and caring work environment, you will also have access to the following benefits:Salary packaging up to $15,900 per annum + up to $2,650 for meals and entertainment. Salary packaging allows you to pay for your expenses with money from your salary before tax is taken out. Pay less tax, and your take home pay increases!A rewarding career with a supportive cultureA comprehensive mental health and wellbeing program and free flu vaccinations each yearProfessional development and training opportunitiesA focus on flexibility and work life balanceTo ApplyPlease click on the link to upload your CV before the closing date. We hope to interview sooner so don’t delay!Our application process will consist of an additional questionnaire to be completed in order to finalise your application. If you require any further information, please contact our Talent Acquisition Team on 131 151.
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