Pre-RequisiteThe Account Manager at Brother of Mine Coffee Roastery should be a dedicated, professional, and positively engaging individual who manifests a passion for coffee, leadership, and partnership management. This role demands a high degree of ownership, synergy creation, care, and belief in our brand and values. The Account Manager must have a flexible full-time work schedule and be available during the business's operating hours.Job PurposeThe Account Manager serves as the primary liaison and responsible party for our wholesale partners. Their responsibilities encompass partnership management, product and service satisfaction, and the development of accounts within the roastery. The Account Manager is tasked with nurturing relationships within their portfolio, ensuring efficiency and profitability, and demonstrating the highest level of service. They will uphold our mission to leave partners happier than when they interacted and uphold company standards as an ambassador of our culture, brand, and values.Key Result AreasWholesale Partnership Management: Effective account management necessitates the clear definition and execution of processes to ensure wholesale partners receive optimal service and product satisfaction. These processes must emphasise efficiency and productivity, and require regular monitoring, evaluation, and adjustment to maintain their effectiveness and to provide partners with the best possible service.Sales Growth: Our philosophy is grounded in doing right by ourselves and by our partners. To maintain this, the Account Manager must employ efficient partnership servicing practices to ensure high partner retention, satisfaction, and loyalty. The objective of sales growth must be pursued consistently to ensure the profitability of each account under management.Professional Development & Training: The most significant motivation factor for staff is personal development and self-actualisation. Ensuring role clarity, job satisfaction, and employee engagement is paramount, and maintaining a focus on the professional development of all staff members is critical.Innovation & Competitiveness: In the competitive coffee industry, it is crucial to be innovative to establish a unique brand identity. Each business requires a distinction from its competitors to develop its own identity and partner base. This focus must be integrated into the responsibilities of the Account Manager.Key Performance IndicatorsRevenue Generation: Consistent revenue generation and growth are key performance indicators that the partnership management strategies are effective and efficient. The revenue growth should be in line with set targets and projections, ensuring that the business is growing according to its strategic plan.Partner Retention: High partner retention rates indicate effective account management and partner servicing. This indicator ensures that partners are satisfied and continue to engage with our business.Feedback & Review Meetings: Regular feedback and review meetings are crucial to assess the effectiveness of our strategies and partner satisfaction. Open and clear communication with superiors and colleagues is equally important for the Account Manager. Regular meetings provide a platform to review team performance, forecast growth, and take preventive action against potential future challenges. This approach promotes performance among all team members. One-on-one meetings should also be held to ensure full understanding of individual roles, motivation factors, and professional development opportunities.